Privacy Policy
Effective date: January 1, 2026
Important Notice Regarding Text Messaging Data
Big Yellow Bins ("we," "us," or "our") respects your privacy. We do not sell, rent, or share your mobile opt in data, phone numbers, or SMS consent with third parties for marketing or promotional purposes. All text messaging opt in data and consent records are kept strictly confidential and used only to provide the services you have requested.
1. Information We Collect
Personal Information
- Name, email address, phone number, and service address
- Information submitted through forms (quote requests, bookings, inquiries)
- Payment details when applicable (processed by our payment provider, not stored on this website)
- Communication consent records (including SMS opt in timestamps)
Non Personal Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and tracking technologies
Customer Communication Data
- Bin delivery and pick up details, and service requests
- Customer feedback and service history
2. How We Use Your Information
We use your information to:
- Provide and improve our bin rental and delivery services
- Respond to inquiries, prepare quotes, and schedule deliveries
- Send service related updates and notifications
- Process payments and transactions
- Improve website functionality and user experience
- Maintain records of communication preferences and consent
- Ensure security and prevent fraud
3. SMS Messaging & A2P Compliance
Text Messaging Program
By opting into SMS from Big Yellow Bins, you agree to receive text messages related to:
- Delivery and pick up reminders
- Service updates
- Customer support communications
Opt In & Consent
- SMS consent is collected through website forms or direct opt in
- Consent is not a condition of purchase
- We maintain records of all opt in actions
Message Frequency
- Message frequency varies depending on your interaction with us
Opt Out Instructions
- You can opt out at any time by replying "STOP"
- You will receive a final confirmation message
- No further messages will be sent unless you opt in again
Help & Support
- Reply "HELP" for assistance
- Or contact us at sandrabigyellowbins@gmail.com
Carrier Disclaimer
- Message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
4. Information Sharing & Disclosure
We do not sell or rent your personal information.
We may share information with:
Service Providers
- Trusted third party vendors who assist in operating our business (for example, scheduling tools, messaging platforms, and payment processors)
- SMS service providers solely for delivering messages you have consented to receive
- Licensed disposal and recycling facilities where required to complete your service
All service providers are required to protect your information.
Legal Compliance
- If required by law or legal process
- To protect the rights, property, or safety of our customers or business
5. Cookies & Analytics
This website may use cookies and basic analytics to understand which pages visitors find useful and to improve the site. This data is aggregated and is not used to identify individual visitors. You can disable cookies in your browser settings at any time.
6. Data Retention & Security
Service records are retained for as long as needed to support your rental history and to meet legal and accounting obligations. We take reasonable administrative and technical measures to protect the information in our care.
7. Your Choices
You may ask us to access, correct, or delete the personal information we hold about you at any time by emailing sandrabigyellowbins@gmail.com or calling 705-817-2990.
8. Changes To This Policy
We may update this policy from time to time. The effective date at the top of this page will always reflect the latest version.
9. Contact Us
Big Yellow Bins, Barrie, ON, Canada. Call 705-817-2990 or email sandrabigyellowbins@gmail.com.